For an e-commerce company like skywave, we do have a return policy to help our customers have the best experiences from us. This policy guides us and should help the customer to know when a product can be returned and the conditions for return

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in the singular or in the plural.

Definitions

For the purposes of this Return and Refund Policy:

  • “Company” (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to [skywave]
  • “Goods” refers to the items offered for sale on the Service.
  • “Orders” means a request by You to purchase Goods from Us.
  • “Service” refers to the Website.
  • “Website” refers to [skywave], accessible from [https://skywave.co.ke/]
  • “You” means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Order within 7 days without giving any reason for doing so.

The deadline for canceling an Order is 7 days from the date you received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By visiting this page on our website
  • By sending us an email: sales@skywave.co.ke]

We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Reasons for Returns

1 change of mind

Change of mind is valid for customers who have received the item without using it and have decided otherwise within one day of having the product.

All categories are illegible for return except products from categories with health concerns or downloadable products.

2 items stopped working after use.

If an item stops working after 7 days of purchase a return is possible whereby a customer has the right to be exchanged the product or can change to something different if they wish to or got a refund. 

3 item received is broken or the packaging is damaged

If the item received is damaged or the packaging is damaged one can get a refund

All categories are illegible for this.

4 if the item received is the wrong color/wrong item model or size

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 7 days
  • The Goods are in the original packaging
  • The following Goods cannot be returned:
  • The supply of Goods made to Your specifications or clearly personalized.

Ie. goods delivered from one’s specification and checked by the owner/authorized party.

  • The supply of Goods which according to their nature are not suitable to be returned, deteriorates rapidly, or where the date of expiry is over.
  • The supply of Goods that are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods to the following address:

[RONALD NGALA STREET RNG PLAZA SHOP B15 BASEMENT ONE]

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.