Effective Date: 23rd march 2025

Welcome to Skywave online shopping (referred to as “we,” “us,” or “our”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website skywave.co.ke shop with us, or engage with our services. We are committed to protecting your personal data in accordance with the Kenya Data Protection Act, 2019.

1. What Information We Collect

We may collect the following types of information when you use our services:

  • Personal Information – Full name, phone number, email address, shipping/billing address.
  • Payment Information – Mobile money details (e.g., M-Pesa), credit/debit card info (processed securely via third-party payment gateways).
  • Device & Usage Information – IP address, browser type, pages viewed, time spent, and referring site.
  • Account Details – Username, password, order history, preferences.
  • Communication Data – Feedback, support requests, messages, and reviews.

2. How We Use Your Information

We use your data for the following purposes:

  • To process and deliver orders.
  • To manage your account and provide customer support.
  • To improve our website, services, and user experience.
  • To send order updates, promotional emails, and service alerts (you can opt-out anytime).
  • To comply with legal obligations and prevent fraud.

3. Legal Basis for Processing

We process your data based on:

  • Your consent (e.g., when subscribing to emails),
  • Performance of a contract (e.g., order fulfillment),
  • Compliance with legal obligations, and
  • Legitimate interest (e.g., improving services).

4. Sharing Your Information

We do not sell your personal data. We may share your information with:

  • Logistics partners (e.g., for delivery),
  • Payment processors (e.g., M-Pesa, banks),
  • Service providers (e.g., for email marketing or website analytics),
  • Regulatory or legal authorities, when required by law.

All third parties are required to respect your data and process it in compliance with Kenyan law.

5. Data Security

We implement robust security measures to protect your personal data. This includes:

  • SSL encryption,
  • Secure payment gateways,
  • Restricted access to sensitive data,
  • Regular website updates and monitoring.

6. Your Rights Under Kenyan Law

As a user, you have the right to:

  • Access your personal data,
  • Correct inaccuracies,
  • Request deletion, Unsubscribe
  • Withdraw consent at any time,
  • Lodge a complaint with the Office of the Data Protection Commissioner (ODPC).

You can exercise your rights by contacting us at [email protected] /0721411104.

7. Cookies & Tracking

We use cookies to:

  • Remember your preferences,
  • Analyze traffic and usage patterns,
  • Deliver targeted promotions.

You can manage your cookie preferences via your browser settings.

8. Children’s Privacy

Our website is not intended for children under 18 years. We do not knowingly collect data from minors.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted here with an updated “Effective Date.”

10. Contact Us

For questions, requests, or complaints regarding your data, reach out to:

📧 [email protected]
📞 0721411104