At Skywave, we offer free delivery for orders valued above KSh 10,000. However, this service is subject to the following terms and conditions:

  1. Prepayment Required
    All orders qualifying for free delivery must be paid in full before dispatch. Payment on delivery is not eligible for free shipping.
  2. Product Size Limitation
    Free delivery applies only to non-bulky items. Large items such as cookers, fridges, and other heavy appliances are excluded and may attract standard delivery charges.
  3. Minimum Order Value
    The total value of the items (excluding delivery charges or installation fees) must exceed KSh 10,000 to qualify.
  4. Delivery Timelines
    Skywave reserves the right to schedule the delivery time, which may take up to 3 business days. However, most deliveries are fulfilled within 24 hours where possible.
  5. Rejected Orders
    In cases where an order is rejected at the point of delivery, Skywave will deduct the cost of initial delivery from the refund amount.
  6. Priority Handling
    Please note that fully paid orders receive priority processing and delivery across all departments.