Skywave Adverts & Skywave Agency Are Not Us
Introduction
This blog post is a critical announcement to alert our loyal customers and the general public about address ongoing confusion between our brand, Skywave Online Shopping, and other entities using similar names such as Skywave Adverts or Skywave Agency. These entities are
NOT affiliated with Skywave Online Shopping in any way, and we want to make this 100% clear.
Online platforms have made business more accessible, but unfortunately, they’ve also opened the door for impersonation and misrepresentation. It’s now more important than ever to verify the authenticity of sellers, especially when shopping or selling online. We recently wrote a guide We actually published a detailed guide recently titled: How To Avoid Getting Scammed When Selling or Buying Online, because even as a seller, you’re not immune.
We’re committed to providing a safe, trustworthy shopping experience. This post serves not just as a public statement but as a resource to protect you, and ensure you know who the real Skywave is..
Who We Are: The Real Skywave
Skywave is an e-commerce company in Kenya with both an online platform and physical stores, offering a vast selection of products across a wide range of categories. From high-quality Electronics and Home Appliances to Fashion, Automotive, Hardware, Powertools, Commercial Appliances, Entertainment, Furniture, Bookshop, and more, we truly are your one-stop shop for everything you need. We pride ourselves on offering the fastest delivery, getting your purchases to you within 24-48 hours anywhere in Kenya. Our prices are highly affordable, yet we never compromise on quality, ensuring you get the best value for your money with every purchase. To top it off, we provide a hassle-free return policy, so you can shop confidently knowing that your satisfaction is guaranteed. Thanks to our commitment to excellence in customer service, Skywave has quickly become one of the most trusted e-commerce platforms in the country. Simply put, if you’re not shopping with Skywave, you’re missing out on the ultimate online shopping experience in Kenya.
We want to emphasize that our only official domain is: https://skywave.co.ke. We do not operate under any other names, such as “Skywave Adverts” or “Skywave Agency” or any other name that is not Skywave Online Shopping with our official Numbers.
Details of the “Other” Stores
We’ve noticed increasing confusion caused by the following names:
- Skywave Adverts
- Skywave Agency
These are not part of our company, and we have no business relationship or partnership with them. They may communicate with individuals via WhatsApp, offer products using our names similar to our brand name, or use similar visual materials. Please note that any dealings conducted through those platforms are not related to Skywave Online Shopping.
Here’s the painful truth, once you send money, there’s usually no going back. We urge you to stay alert and only trust verified Skywave platforms.
⚠️ Any purchases made through these stores are made entirely at your own risk. We do not, and will not, take responsibility for such transactions.
How to Identify the Official Skywave
Here’s a verified checklist of all things official Skywave:
Our Official Website
Customer Care Numbers
0721 411 104
0721 411 404
Physical Shop Locations
| Branch Location | Address |
|---|---|
| Nairobi CBD | RNG Plaza, Basement, Ronald Ngala Street |
| Ruai | Eastern Bypass, next to Oryx petrol station (Furniture Showroom) |
| Kerugoya | Market Street near Cleanshelf supermarket |
| Kutus Town | Mjini Road |
Verified Social Media Handles
- Facebook: @skywavekenya
- Instagram: @skywave.ke
- TikTok: @skywaveofficial
- YouTube: Skywave Reviews or Skywave Back Up
If it’s not on this list, it’s not us.
What To Do If You Suspect Misrepresentation
If you suspect a fake Skywave page, WhatsApp scam, or have already been scammed, take action immediately:
- Report to the Directorate of Criminal Investigations (DCI Kenya)
For serious fraud, impersonation, or if you’ve lost money: Contact Details:
Address: Mazingira Complex, Kiambu Road, Nairobi
Opp. Forestry Department Headquarters, Karura
P.O Box: 30036 – 00100 Nairobi
Tel: +254 020 7202000 / 0800 722 203
Email: director@cid.go.ke
Online Contact: https://www.dci.go.ke/contact-us - Report the on Social Media
- Facebook: Report Page → “Scam or Fake Page”
- Instagram: Report Profile → “Scam or fraud”
- TikTok: Report Account → “Impersonation or scam”
- Report on WhatsApp
If you’re being contacted by via WhatsApp:- Open the chat
- Tap the contact’s name/number at the top
- Scroll down and tap “Report Contact”
- Select “Report and Block”
⚠️ Never send money or personal info via WhatsApp unless you’re 100% sure of the recipient. Scammers often use personal numbers with no business verification. Don’t ignore it, every report helps protect other buyers. You could save someone else from being scammed.
Conclusion
Let’s say it louder for the ones in the back, Skywave Adverts and Skywave Agency are not us. We’re not on WhatsApp blasting random promotions. We don’t ask for money through personal numbers. And we definitely don’t vanish after payment.
Skywave is a verified, registered business. We’re here to make your online shopping smooth, safe, and scam-free. If you’re ever unsure, don’t hesitate, call us directly or check our official site: https://skywave.co.ke.
Together, let’s fight scammers with facts and vigilance.
FAQs
Is Skywave Adverts a legit company?
No, Skywave Adverts is a scam page impersonating our brand. We have no connection with them whatsoever.
How can I verify if a Skywave store is real?
Check if the store is listed on our official website or contact our verified numbers. Only trust pages with proper verification and full contact info.
What if I already paid a scammer?
Immediately report the transaction to your mobile money provider and the DCI. Then contact us so we can log the case and help others avoid the same trap.
Does Skywave sell exclusively online?
Nope! We have physical branches in Nairobi CBD, Ruai, Kerugoya, and Kutus — and all our online sales are done via https://skywave.co.ke.
Can scammers use the same logos and photos?
Yes, and that’s what makes them dangerous. Always verify the page or profile, especially if it’s new or has no reviews.
